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Seminar in Service & Hospitality

How to deliver a world-class guest experience.

In LEGO® House great service and hospitality are key for our guest experience. When you search for online reviews of LEGO House 5 star ratings pop up all over the place. There is no doubt, that what happens in the relation between guest and employee drives the rating from GOOD to GREAT. If anybody can facilitate such a relation it is without a doubt the Play Agents in LEGO House.

Every day since opening in 2017 they have given great and memorable experiences continuously leading to a world-class NPS score. Of course, this does not come by itself. Cultural and behavioral leadership plays a pivotal role in enabling us to deliver high class every single day.

Price from 60,000 DKK excl. VAT at min. 15 people.

What to expect

At our Seminar in Service and Hospitality, you will gain insights into the LEGO House vision and its role in the LEGO Eco System, how we create an engaging and unique work culture and of course how we practically ensure that all Play Agents are ready to be the best version of themselves.

The day offers a mix of strategy and implementation and there will be time to reflect on what we do in LEGO House in relation to your company.

Learn how to deliver a world-class guest experience through great service and hospitality.

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