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A safe experience

It is important to us that it must be a safe and secure experience for both our guests and employees to visit LEGO House - without compromising on what we do best, namely to play, explore and have fun. The play and the LEGO experience are therefore as you know them. However, we have made a number of initiatives that enable us to uphold the recommendations of the health authorities.

All guests are encouraged to buy their tickets online prior to their visit due to limited capacity. This also applies to annual pass holders.

Updated July 1, 2021.

Se gældende COVID-19 restriktioner i LEGO House.

COVID-19 initiatives

LEGO House has made some important choices in terms of hygiene so that guests can have a safe experience in LEGO House:

1) ENTRANCE: Visitors from 16 years of age onwards must bring proof of a negative COVID-19 test taken in the previous 72 hours. Proof of either a negative antigen test (also known as a rapid test) or a negative PCR test (throat swab) must include your name, test time and test result. Please have the documentation ready at the entrance. 

If you have received the full COVID-19 vaccine or your first vaccine dose at least 14 days and at most 42 days prior to your visit, you are not required to show proof of a negative test. Corona passport must be presented. Remember to bring ID. 

If you have been diagnosed with COVID-19, it is not required to show proof of a negative COVID-19 test. In this case, you will need to show documentation for a positive COVID-19 test, which should be conducted a minimum of 2 weeks and maximum of 12 months prior to your visit.  

2) KEEP A DISTANCE: We encourage safe behaviour and keeping a distance. 

3) HAND HYGIENE: We know that hand hygiene is the most important factor in terms of mitigating the spread of infection. Therefore, we are doing all that we can to ensure the best possible conditions for optimum hand hygiene in LEGO House with many hand sanitiser dispensers available in all the zones. Moreover, we are encouraging all guests to take care of themselves and to ensure they maintain good hand hygiene. 

4) CLEANING: LEGO House has its own cleaning team, which provides regular cleaning of the house both during and outside the opening hours.

Do you have any questions prior to your visit?

Below you will find answers to many questions related to your visit to LEGO House during this season. Should you have any further questions, you are always welcome to contact us at info@LEGOHouse.com.

Negative COVID-19 test or proof of vaccine

  • Do you need to present negative COVID-19 test when visiting LEGO House?

    The reopening comes with a requirement from the authorities that you as a guest (from 16 years of age onwards) must present a negative COVID-19 test that's less than 72 hours old or proof of vaccine.

  • Is it possible to be exempt from showing negative COVID-19 test or proof of vaccine?

    According to the guidelines from the authorities, the requirement does not apply to: 
    • Children under the age of 16  
    • Persons who, for medical reasons, should not have a Corona test. 
    • Persons who, as a result of a physical or mental disability, should not have a Corona test.

  • What kind of Corona test can I use?

    Both PCR tests (throat swab) and antigen test (rapid test) can be used. It is important to bring documentation of the test result, where the name, time of test and test result are clearly stated.

  • Can I enter if I can document a completed vaccination program?

    If you have received the full COVID-19 vaccine or your first vaccine dose at least 14 days and at most 42 days prior to your visit, you are not required to show proof of a negative test. Corona passport must be presented. Remember to bring ID. 

  • When should I show the negative COVID-19 test or proof of vaccine?

    We check your documentation and ID when you arrive at the entrance by the yellow staircase at LEGO House. It will be clear with signage where to go. Please be aware that there may be a little queue.

  • Should the test be less than 72 hours old throughout the visit in LEGO House?

    The negative Corona test must be less than 72 hours old at the time of arrival.

  • I've had Corona virus. Can I use it as documentation?

    If you have tested positive for Corona virus, you must be able to provide documentation for a positive Corona test that is at least 14 days old and no more than 12 months old at the time of arrival.

General precautions

  • Which precautions should you take during your visit to LEGO House?

    A visit to LEGO House should be a safe experience. We have set the best conditions, but it also requires that you as guests have good and safe behaviour:

    • Keep a good distance.
    • Wash your hands frequently or use hand sanitizer.
    • Avoid touching your face.
    • Cough or sneeze in your sleeve - not in your hands.
    • Avoid handshakes, cheek kisses or hugs - limit physical contact.
    • Pay attention to cleaning.
    • If you are elderly or chronically ill - keep your distance and ask others to pay attention.
    • If you are sick, then please avoid visiting LEGO House.

  • How do you visit LEGO House?

    All guests must book their tickets prior to the visit, whether they have an annual pass or not. We tightly control how many guests there can be in LEGO House at a timeto comply with government requirements and to make sure you all have plenty of room for a safe visit. When you arrive at LEGO House, park in the parking building as you normally would. Once you have purchased your ticket in advance, you are guaranteed entry into LEGO House. 

    Buy your ticket here.

  • How many do you let into LEGO House?

    We have limited the number of guests compared to our regular guest capacity. In addition, we sell tickets online - and in timeslots in order to always be able to control the number of guests in the house.

  • What about companions, they usually don't need a ticket, should they book online now?

    Guests with a disability arriving with an assistant must contact the Information on the day of the visit and present attendant identification. They don’t need to book online before the visit and are guaranteed access.

  • Should children in the age 0-2 years book a ticket online?

    Children 0-2 years have free entrance to LEGO House and do not wear bracelets. No ticket should be booked online for children 0-2 years.

  • Can you still buy a combination ticket for LEGOLAND® and LEGO House?

    As a separate booking is required at both LEGOLAND and LEGO House, we have currently suspended the combi ticket. However, we expect it to be reintroduced when we return to more normal conditions.

  • What do I do, if I find that the other guests are not distancing?

    We strongly recommend with signs that it is important to have good and considerate behavior if we are to keep LEGO House open. But you can of course forget it when you are busy playing. Ask nicely to keep your distance, or move yourself. You are also always welcome to contact a Play Agent for assistance. But remember that no one, as a starting point, gets too close on purpose.

  • Can we eat in LEGO House?

    Guests can dine in MINI CHEF and BRICKACCINO during their visit to LEGO House. 

    MINI CHEF has a limited capacity of 90 people at a time and it's required to book a table in advance online. 

  • Which precautions have you taken in the LEGO Retail store? 

    In the LEGO Retail Store we have plexiglass mounted between the employee and the guest. 

    Furthermore, cleaning has intensified as in the rest of LEGO House. 

    You will need to present a negative COVID-19 test or proof of vaccine to enter the LEGO store. 

Hygiene

  • How often do you clean?

    LEGO House has its own cleaning team, which ensures regular cleaning of the house both during and outside opening hours, and every morning the house is disinfected. We strive to have the highest cleaning standards and have intensified the cleaning.

  • Why don't you hand out gloves?

    Health authorities recommend hand hygiene over gloves, as gloves can give a false sense of security. That is why we have a very strong focus on hand hygiene.

  • Can you use cash?

    In order to limit the risk of contamination, we encourage guests to use card payment – but if you do not have the possibility of card payment, we will of course receive cash.

  • Do you reject guests if they're sick?

    We strongly recommend that all guests should decide for themselves whether they are healthy before deciding to enter LEGO House. We have developed a guide for good and safe behavior in LEGO House, which we expect all our guests to live up to.

  • How do you make sure guests don't get too close to each other?

    In our ticketing system, we can check how many tickets we sell, and then we can monitor how many guests are in the Experience Zones at a time. This means that we always have full control over the number of guests in LEGO House.

  • Have you introduced other protective equipment – e.g. to protect your employees?

    We have clear hygiene procedures in place for all employees. Where hand hygiene and distance are the two most important factors. In addition, we have set up plexiglass shielding at the sales counters and introduced one-way directions so that bottlenecks do not occur.

Special conditions for annual pass holders

  • Will annual passes be extended?

    All annual pass holders automatically get their passes extended with the number of days that LEGO House has been extraordinarily closed due to COVID-19.

  • How do you book a visit?

    As an annual pass holder, you book a visit to LEGO House online at www.LEGOHouse.com. Once you have booked your visit on our website, simply scan your annual pass in the ticket machine when you come to LEGO House – and you will get your wristband – and you can enter the Experience Zones.  

    Please note you can book as often as you would like to, but you can only have one booking in the system at the time.

  • Is there a risk that you can't get in even if you've booked your visit?

    LEGO House tightly controls how many guests are in the Experience Zones at a time. Therefore, we only put the number of tickets on sale that we estimate there is room for. Once you have booked your ticket in advance you are guaranteed space. Always remember to cancel so you are prevented from taking up space for other guests.

  • Can I buy a ticket for a friend who doesn't have an annual pass?

    When you book an annual pass ticket online, it is possible to buy a ticket for a friend who does not have an annual pass. Please note that this ticket must be scanned in the LEGO House ticket machine to get a wristband.

  • Can I move my annual pass for use next year?

    All annual passes are automatically extended by the number of days that we are extraordinarily closed due to COVID-19. Unfortunately, we cannot offer to move annual passes to next year.

Special conditions for meetings and conferences

  • Which initiatives have you taken to organize meetings and conferences?

    Meeting and conference facilities follow the same guidelines as the rest of the house with intensified cleaning, focus on good hand hygiene and distance between the groups to ensure a good and safe experience for the meeting participants. 

    We look forward to hold meetings and conferences in a safe and sound manner, so please contact us for more details at groups@LEGOHouse.com.