With the reopening comes a requirement from the authorities that you as a guest (from 15 years of age onwards) must be able to present a valid Corona passport and ID card. A corona passport serves as evidence of whether you have been vaccinated, previously infected or tested negative within the last 72 hours.

According to the guidelines of the authorities, the requirement for Corona passport does not apply to: 

• Children under 15 years 
• Persons who, for medical reasons, should not have a Corona test. 
• Persons who, as a result of a physical or mental disability, should not have a Corona test. 

We follow all general recommendations from the authorities and have supplemented with many precautions. First of all, it should be possible to keep a good distance from the other guests throughout the LEGO House experience. In addition, there are a number of initiatives in relation to cleaning and hygiene, and last but not least, we have trained our staff on how to handle the situation.

• HAND HYGIENE is the most important factor in terms of mitigating the spread of infection. Therefore, we have many hand sanitiser dispensers available in all the zones. Remember to maintain good hand hygiene. 
• CLEANING at LEGO House has been greatly intensified. We have a permanent cleaning team, looking after the building both during and outside opening hours.
• We use a DISINFECTANT PRODUCT that fights bacteria and viruses within a few minutes. All surfaces are sprayed with the disinfectant product to reduce the risk of infection.
• 72-HOUR QUARANTINE for the LEGO bricks. All the brick containers are emptied and cleaned every day before being refilled with bricks which have been in 72-hour quarantine. 
• FACE MASKS: All guests (children 0-11 years are excluded) and employees of LEGO House must wear face masks in all indoor areas.

A visit to LEGO House should be a safe experience. We have set the best conditions, but it also requires that you as guests have good and safe behaviour:

• Keep a good distance.
• Wash your hands frequently or use hand sanitizer.
• Avoid touching your face.
• Cough or sneeze in your sleeve - not in your hands.
• Avoid handshakes, cheek kisses or hugs - limit physical contact.
• Pay attention to cleaning.
• If you are elderly or chronically ill - keep your distance and ask others to pay attention.
• If you are sick, then please avoid visiting LEGO House.
• Remember that wearing face masks in all indoor areas is mandatory.

All guests must book their tickets prior to the visit, whether they have an annual pass or not. We tightly control how many guests there can be in LEGO House at a timeto comply with government requirements and to make sure you all have plenty of room for a safe visit. When you arrive at LEGO House, park in the parking building as you normally would. Once you have purchased your ticket in advance, you are guaranteed entry into LEGO House. 

Buy your ticket here.

In LEGO House it will be clearly marked how to move around. In some places, we have chosen to align the flow of guests in order to manage the guests to have the best experience with good distance to each other.

We have limited the number of guests to less than 50 % of our regular guest capacity. In addition, we sell tickets online - and in timeslots in order to always be able to control the number of guests in the house.

Guests with a disability arriving with an assistant must contact the Information on the day of the visit and present attendant identification. They don’t need to book online before the visit and are guaranteed access.

Children 0-2 years have free entrance to LEGO House and do not wear bracelets. No ticket should be booked online for children 0-2 years.

As a separate booking is required at both LEGOLAND and LEGO House, we have currently suspended the combi ticket. However, we expect it to be reintroduced when we return to more normal conditions.

We strongly recommend with signs and emails to all guests that it is important to have good and considerate behavior if we are to keep LEGO House open. But you can of course forget it when you are busy playing. Ask nicely to keep your distance, or move yourself. You are also always welcome to contact a Play Agent for assistance. But remember that no one, as a starting point, gets too close on purpose.

Guests can dine in MINI CHEF and BRICKACCINO during their visit to LEGO House. 

MINI CHEF has a limited capacity of 90 people at a time and it's required to book a table in advance online. 

BRICKACCINO offers food as “take-away” - or if you want to stay and eat in the café area. Booking for that is required. 

In the LEGO Retail Store we have introduced one-way direction – with separate entry and exit. In addition, we have also introduced a new queuing system that ensures a good and safe distance between customers, just as plexiglass is installed.

As in the rest of LEGO House, cleaning has intensified considerably with our dedicated cleaning team. 

You will need a valid Corona passport to enter the LEGO store. 

No, it requires presentation of a valid Corona passport including ID (from 15 years of age onwards) to visit the LEGO Store in LEGO House.

The LEGO DUPLO bricks in the brick pools in the red and yellow zone have been removed to minimize the risk of contamination by sitting in the bricks.

LEGO House has its own cleaning team, which provides regular cleaning of the house both during and outside the opening hours. Every morning between 6 am and 10 am (CET), the house is being completely cleaned. In addition, all surfaces are wiped off throughout the day. We strive to have the highest cleaning standards and have drastically stepped up cleaning – including the use of a disinfectant product that kills bacteria and viruses within a few minutes.

All brick pools are emptied and cleaned every day before being filled with LEGO bricks, which have been in 72 hours quarantine.

Health authorities recommend hand hygiene over gloves, as gloves can give a false sense of security. That is why we have a very strong focus on hand hygiene.

In order to limit the risk of contamination, we encourage guests to use card payment – but if you do not have the possibility of card payment, we will of course receive cash.

We strongly recommend that all guests should decide for themselves whether they are healthy before deciding to enter LEGO House. We have developed a guide for good and safe behavior in LEGO House, which we expect all our guests to live up to.

In our ticketing system, we can check how many tickets we sell, and then we can monitor how many guests are in the Experience Zones at a time. This means that we always have full control over the number of guests in LEGO House.

In addition, we have introduced one-way direction in many places, so that we limit contact with other guests in the best possible way.

We know that our guests usually move around with their own family. Among other things, we have introduced number restrictions, one-way direction and distance marking, which ensure that guests do not get too close to each other. In conjunction with the guests' own responsible behavior, we have in cooperation with professionals assessed that it remains a safe experience to get in LEGO House.

We have clear hygiene procedures in place for all employees. Where hand hygiene and distance are the two most important factors. In addition, we have set up plexiglass shielding at the sales counters and introduced one-way directions so that bottlenecks do not occur. Furthermore, all employees as well as guests inside LEGO House wear face masks.

All annual pass holders automatically get their passes extended with the number of days that LEGO House has been extraordinarily closed due to COVID-19.

As an annual pass holder, you book a visit to LEGO House online at www.LEGOHouse.com. Once you have booked your visit on our website, simply scan your annual pass in the ticket machine when you come to LEGO House – and you will get your wristband – and you can enter the Experience Zones.  

Please note you can book as often as you would like to, but you can only have one booking in the system at the time.

LEGO House tightly controls how many guests are in the Experience Zones at a time. Therefore, we only put the number of tickets on sale that we estimate there is room for. Once you have booked your ticket in advance you are guaranteed space. Always remember to cancel so you are prevented from taking up space for other guests.

When you book an annual pass ticket online, it is possible to buy a ticket for a friend who does not have an annual pass. Please note that this ticket must be scanned in the LEGO House ticket machine to get a wristband.

All annual passes are automatically extended by the number of days that we are extraordinarily closed due to COVID-19. Unfortunately, we cannot offer to move annual passes to next year.

Meeting and conference facilities follow the same guidelines as the rest of the house with intensified cleaning, focus on good hand hygiene and distance between the groups to ensure a good and safe experience for the meeting participants. 

We look forward to hold meetings and conferences in a safe and sound manner, so please contact us for more details at groups@LEGOHouse.com.

School visits follow the guidelines of the authorities, and the school group will be met by a Play Agent, who follows the group during the visit, and instructs in good hand hygiene and distance to others, to ensure a good and safe experience.

It will not be possible for school groups to eat their lunch indoors.

We look forward to welcoming school visitors again.

Book your visit here.

The reopening comes with a requirement from the authorities that you as a guest (as of 15 years old) are able to present a valid Corona passport and ID. This also applies to school teachers during school visits.