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A safe experience in LEGO® House

LEGO® House is open again and once again buzzes with life and cheerful guests!

However, it is important to stress that the opening-up of LEGO House is controlled and with a very limited number of guests every day to be able to keep the physical distance needed according to the health authorities.

To visit LEGO House, you must book a ticket in advance – this also applies to annual pass holders. 

Updated on Friday 17th July at 8.00 am (CEST).  

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New initiatives

LEGO House has made some important choices in terms of hygiene, so that guests can have a safe experience in LEGO House:

1) KEEP A DISTANCE: We encourage safe behaviour and keeping a distance. 

2) HAND HYGIENE: We know that hand hygiene is the most important factor in terms of mitigating the spread of infection. Therefore, we are doing all that we can to ensure the best possible conditions for optimum hand hygiene in LEGO House with many hand sanitiser dispensers available in all the zones. Moreover, we are encouraging all guests to take care of themselves and to ensure they maintain good hand hygiene. 

3) CLEANING: LEGO House has its own cleaning team, which provides regular cleaning of the house both during and outside the opening hours. Every morning between 6 am and 10 am (CET), the house is being completely cleaned. In addition, all surfaces are wiped off throughout the day. We strive to have the highest cleaning standards and have drastically stepped up cleaning.

4) DISINFECTANT PRODUCT: We use a disinfectant product which is approved by Statens Serum Institut. All bacteria and viruses are killed within 2 minutes. All surfaces are sprayed with the disinfectant product to reduce the risk of infection. 

5) 72-HOUR LEGO BRICKS QUARANTINE: We introduces 72-hour LEGO bricks quarantine. All the brick containers are emptied and cleaned every day before being refilled with bricks which have been in 72-hour quarantine.

Do you have any questions prior to your visit?

Below you will find answers to many questions related to your visit to LEGO House during this season. Should you have any further questions, you are always welcome to contact us at info@LEGOHouse.com.

General precautions

  • We follow all general recommendations from the authorities and have supplemented with many precautions. First of all, it should be possible to keep a good distance from the other guests throughout the LEGO House experience. In addition, there are a number of initiatives in relation to cleaning and hygiene, and last but not least, we have trained our staff on how to handle the situation.

     

    • HAND HYGIENE is the most important factor in terms of mitigating the spread of infection. Therefore, we have many hand sanitiser dispensers available in all the zones. Remember to maintain good hand hygiene.
    • CLEANING at LEGO House has been greatly intensifiedWe have a permanent cleaning team, looking after the building both during and outside opening hours.
    • We use a DISINFECTANT PRODUCT which is approved by Statens Serum Institut. All bacteria and viruses are killed within 2 minutes. All surfaces are sprayed with the disinfectant product to reduce the risk of infection.
    • 72-HOUR QUARANTINE for the LEGO bricks. All the brick containers are emptied and cleaned every day before being refilled with bricks which have been in 72-hour quarantine. 
  • A visit to LEGO House should be a safe experience. We have set the best conditions, but it also requires that you as guests have good and safe behaviour:

     

    • Wash your hands frequently or use hand sanitizer.
    • Avoid touching your face.
    • Cough or sneeze in your sleeve - not in your hands.
    • Avoid handshakes, cheek kisses or hugs - limit physical contact.
    • Pay attention to cleaning.
    • If you are elderly or chronically ill - keep your distance and ask others to pay attention.
    • If you are sick, then please avoid visiting LEGO House.
  • All visits must be booked online in advance - whether you have an annual pass or not. We tightly control how many guests there can be in LEGO House at a time, so you all have plenty of room for a safe visit. When you arrive at LEGO House, park in the parking garage as you normally would. Once you have purchased your ticket in advance, you are guaranteed entry into LEGO House. 

    Buy your ticket here.

  • In LEGO House it will be clearly marked how to move around. In some places, we have chosen to align the flow of guests in order to manage the guests to have the best experience with good distance to each other.

  • We start quietly. This means that as a beginning we are limiting guest numbers to less than 50 % of our regular guest capacity. Furthermore, we only sell tickets online - and in timeslots in order to control the number of guests in the house.  

    In the first days after opening, the number of guests will be reduced further.

  • Guests with a disability arriving with an assistant must contact the Information on the day of the visit and present attendant identification. They don’t need to book online before the visit and are guaranteed access.

  • Children 0-2 years have free entrance to LEGO House and do not wear bracelets. No ticket should be booked online for children 0-2 years.

  • All gift cards that expired during the COVID-19 closing period (March 14 - June 21, 2020) can be extended by 100 days. Extension can only be done by contacting info@LEGOHouse.com directly.

  • In June 2020 LEGO House opens for school bookings for fall 2020. Keep an eye on the website here.

  • As a separate booking is required at both LEGOLAND and LEGO House, we have currently suspended the combi ticket. However, we expect it to be reintroduced when we return to more normal conditions.

  • We strongly recommend with signs and emails to all guests that it is important to have good and considerate behavior if we are to keep LEGO House open. But you can of course forget it when you are busy playing. Ask nicely to keep your distance, or move yourself. You are also always welcome to contact a Play Agent for assistance. But remember that no one, as a starting point, gets too close on purpose.

  • Guests can dine in MINI CHEF and BRICKACCINO during their visit to LEGO House.

    MINI CHEF opens with a capacity of 90 people at a time. We have removed 10 tables - and left 24 tables with a good distance between each other. In this way, it is still possible for guests to pick up the food from the robots Robert & Roberta. In addition, there is one-way directions in the restaurant. Remember to book a table online.

    BRICKACCINO introduces a new queue system with two separate queues depending on whether to pick up the food as “take-away” - or if you want to stay and eat in the café area. For diners, the food is served directly at the tables to minimize queuing. 

  • Even before COVID-19, we had a strong focus on the hygiene of our kitchens, as high quality also involves high quality food – and high kitchen hygiene. The kitchen in LEGO House opens in conjunction with the rest of LEGO House with the restrictions recommended by the authorities. For example, the use of gloves when handling food or cash. Our employees use protective equipment when preparing food for our guests and when they hand out the food to guests. The specific protective equipment depends on the task, but of course we make sure that it is always done in accordance with the applicable guidelines.

  • In the LEGO Retail store we introduce one-way direction – with separate entry and exit. In addition, we introduce a new queuing system that ensures good and safe distance between customers, just as plexiglass are installed. No loose bricks are sold in the store – which is why "Pick-a-Brick" and "Build a Minifigure" is temporarily unavailable.

    As in the rest of LEGO House, cleaning has intensified considerably with our dedicated cleaning team. 

  • The LEGO DUPLO bricks in the brick pools in the red and yellow zone have been removed to minimize the risk of contamination by sitting in the bricks. In addition, no loose bricks are sold in the store - why "Pick-a-Brick" and "Build a Minifigure" are temporarily inaccessible.

Special conditions for meetings and conferences

  • Meeting and conference facilities follow the same guidelines as the rest of the house with intensified cleaning, focus on good hand hygiene and distance between the groups to ensure a good and safe experience for the meeting participants.

    We will not open up meetings and conferences until September, but we are already happy to accept requests now at groups@LEGOHouse.com.

Hygiene

  • LEGO House has its own cleaning team, which provides regular cleaning of the house both during and outside the opening hours. Every morning between 6 am and 10 am (CET), the house is being completely cleaned. In addition, all surfaces are wiped off throughout the day. We strive to have the highest cleaning standards and have drastically stepped up cleaning – including the use of a disinfectant spray approved by the Statens Serum Institut.

  • All brick pools are emptied and cleaned every day before being filled with LEGO bricks, which have been in 72 hours quarantine.

  • Health authorities recommend hand hygiene over gloves, as gloves can give a false sense of security. That is why we have a very strong focus on hand hygiene.

  • Even before COVID-19, we had a strong focus on the hygiene of our kitchens, as high quality also involves high quality food – and high kitchen hygiene. The kitchen in LEGO House opens in conjunction with the rest of LEGO House with the restrictions recommended by the authorities.

  • In order to limit the risk of contamination, we encourage guests to use card payment – but if you do not have the possibility of card payment, we will of course receive cash.

  • We strongly recommend that all guests should decide for themselves whether they are healthy before deciding to enter LEGO House. We have developed a guide for good and safe behavior in LEGO House, which we expect all our guests to live up to.

  • In our ticketing system, we can check how many tickets we sell, and then we can monitor how many guests are in the Experience Zones at a time. This means that we always have full control over the number of guests in LEGO House.

    In addition, we have introduced one-way direction in many places, so that we limit contact with other guests in the best possible way.

  • We know that our guests usually move around with their own family. Among other things, we have introduced number restrictions, one-way direction and distance marking, which ensure that guests do not get too close to each other. In conjunction with the guests' own responsible behavior, we have in cooperation with professionals assessed that it remains a safe experience to get in LEGO House.

  • We have clear hygiene procedures in place for all employees. Where hand hygiene and distance are the two most important factors. In addition, we have set up plexiglass shielding at the sales counters and introduced one-way directions so that bottlenecks do not occur.

  • The Danish Health and Medicines Authority's guidelines only recommends the use of visors or facial masks for people at risk for COVID-19, and therefore we do not use this protective equipment. We strongly recommend that guests belonging to the risk group do not visit LEGO House. Our Play Agents always keep a proper social distance – but will still provide a person-and-present experience.

Special conditions for annual pass holders

  • All annual pass holders will have their pass automatically extended by 100 days from the expiry date. Please note that annual pass holders will in future also have to book the visit online, otherwise we will not have an overview of how many guests are in the house.

  • As an annual pass holder, you book a visit to LEGO House online at www.LEGOHouse.com. Once you have booked your visit on our website, simply scan your annual pass in the ticket machine when you come to LEGO House – and you will get your wristband – and you can enter the Experience Zones.  

    Please note you can book as often as you would like to, but you can only have one booking in the system at the time.

  • LEGO House tightly controls how many guests are in the Experience Zones at a time. Therefore, we only put the number of tickets on sale that we estimate there is room for. Once you have booked your ticket in advance you are guaranteed space. Always remember to cancel so you are prevented from taking up space for other guests.

  • All annual pass holders will have their cards automatically extended by 100 days from the expiration date. Once you have booked your visit on our website, simply scan your annual pass in the ticket machine when you come to LEGO House – and you will get your wristband. Then you can enter the Experience Zones.

  • When you book an annual pass ticket online, it is possible to buy a ticket for a friend who does not have an annual pass. Please note that this ticket must be scanned in the LEGO House ticket machine to get a wristband.

  • At LEGO House, we offer 100 days extra days free of charge to all annual pass holders. We think this is a good compensation after COVID-19. Unfortunately, we cannot offer to move annual passes until next year.

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