Frequently asked questions

We recommend that you buy tickets for LEGO House Experience Zones online before you visit. You can buy tickets here.

Online ticket purchases guarantee access to the Experience Zones during the selected arrival time. Once you're in, you can stay as long as you like and you can enter and leave the Experience Zones as many times as you want during your visit. When you arrive at LEGO House, your tickets are exchanged for wristbands at the check-in stations.

LEGO House reserves the right to refuse entry to visitors whose tickets have expired.

LEGO Masters Academy

Tickets for the LEGO Masters Academy are available exclusively online.

When you buy tickets for the LEGO Masters Academy, you select a session that takes place at a specific time. Please arrive at LEGO House 15 minutes before your session starts. LEGO House reserves the right to refuse entry to visitors whose tickets have expired.

Ticket prices for the Experience Zones and LEGO Masters Academy vary. Please check the booking calendar for current prices.

For group tickets see more here.

For special tours and events see more here.

Public parking spaces in Billund are available for everyone to use. Most have a 2-hour limit. We therefore recommend that visitors to LEGO House use the LEGO House carpark building where possible, or the parking area on Granvej.

The carpark building is located 100 metres from LEGO House at Hovedgaden 24, and is a paid carpark. Parking is free of charge the first hour, after which the price is DKK 20 per commenced hour.

During busy periods, you can park in our parking area at Granvej 9, which is free.

Read more about parking here.

Read more about disabled parking here.

You can charge your electric car while enjoying your visit to LEGO House. You will find three charging stations from Clever with six outlets at the LEGO House Parking Building.

Tourist buses can drop visitors off at Byens Plads, outside LEGO House. Buses can park at our parking area at Granvej 9.

You can park your bicycle in the bicycle parking areas around LEGO House.

There are various options for paying for parking.

You can check in using a payment card at the machine at the entrance barrier, and will not receive a ticket if so. When you leave, check out using the same payment card at the machine at the exit barrier. If you have been parked for more than 1 hour, the fee will automatically be deducted from the payment card.

Alternatively, you can press the button on the machine at the entrance barrier and receive a ticket. When you leave, you can pay for parking using a payment card – either at the payment machine inside the building or at the machine at the exit barrier. You can also pay for parking at the Information desk in LEGO House. After payment, you must drive out of the carpark building within 30 minutes.

If your vehicle is more than two metres in height, you can park at our parking area at Granvej 9. Parking here is free.

You can see on your ticket when you can enter the Experience Zones or when your session at the LEGO Masters Academy begins. Note that before this time, you need to park your car, pick up your wristband at one of the check-in stations, and put your jackets and bags in a locker. We therefore recommend that you arrive 15 minutes in advance.

Experience Zones Please check in your tickets at our check-in stations by scanning the QR code on your ticket. The check-in stations are located in the entrance area called LEGO Square. Upon check-in you'll receive wristbands that'll grant you entry to the Experience Zones.

LEGO Masters Academy Please check in your tickets for the LEGO Masters Academy by scanning the QR code on your ticket. The check-in stations are located in the entrance area called LEGO Square. Upon checking in your LEGO Masters Academy ticket you'll receive wristbands that'll will grant you access to the specific session you've booked.

We recommend that you use our lockers to store bags and jackets. The wristband for the Experience Zones or the LEGO Masters Academy serves as a key to the lockers. The locker room is in the LEGO® Square area.

If you need to collect something from the lockers, you can freely go in and out of the Experience Zones.

You are free to go in and out of the Experience Zones during your visit. Simply scan your wristband at the exit, and again at the entrance.

LEGO House has two eateries. Café BRICKACCINO, which offers eat-in or take-away, and the MINI CHEF restaurant, which offers an alternative dining experience for playful visitors.

PLEASE NOTE! MINI CHEF is temporarily closed due to renovations. The restaurant will reopen on March 20th.

In the meantime, you can visit Pick-a-Bowl from MINI CHEF and enjoy delicious food experiences from around the world inspired by Robert and Roberta’s travels – plus receive an exclusive LEGO minifigure with every kids’ menu!

All of the restaurants and the MINI CHEF menu card have a detailed list of allergens. We also recommend that you speak with staff for additional information before ordering.

See the Pick-a-Bowl by MINI CHEF menu here.

LEGO Square has a lovely picnic area where you can eat your own food. You may not enjoy your own food and drinks in other areas of LEGO House. Also note the many rooftop terraces and outdoor areas, where you can picnic with a view.

Robert og Roberta tager en kort ferie for at lade batterierne op. Mens de er væk, holder MINI CHEF pause, men vi har arrangeret noget særligt i mellemtiden. I denne periode kan gæsterne nyde Pick-a-Bowl fra MINI CHEF – en tidsbegrænset spiseoplevelse inspireret af Robert og Robertas rejser.