Frequently asked questions

We recommend that you buy tickets for LEGO House Experience Zones online before you visit. You can buy tickets here.

Online ticket purchases guarantee access to the Experience Zones during the selected arrival time. Once you're in, you can stay as long as you like and you can enter and leave the Experience Zones as many times as you want during your visit. When you arrive at LEGO House, your tickets are exchanged for wristbands at the check-in stations.

LEGO House reserves the right to refuse entry to visitors whose tickets have expired.

LEGO Masters Academy

Tickets for the LEGO Masters Academy are available exclusively online.

When you buy tickets for the LEGO Masters Academy, you select a session that takes place at a specific time. Please arrive at LEGO House 15 minutes before your session starts. LEGO House reserves the right to refuse entry to visitors whose tickets have expired.

Ticket prices for the Experience Zones and LEGO Masters Academy vary. Please check the booking calendar for current prices.

For group tickets see more here.

For special tours and events see more here.

Experience Zones

To be guaranteed entry to the Experience Zones, you need to book your tickets in advance. Ticket availability is not guaranteed at the information desk.

You are always welcome to visit the dining areas, LEGO Square, LEGO Store and the rooftop terraces without a ticket.

LEGO Masters Academy

Tickets for the LEGO Masters Academy are only sold online and it's only possible to enter the LEGO Masters Academy with a pre-booked ticket.

Experience Zones

When you book your ticket online here, you receive a confirmation email/text message with a ticket that contains a QR code. Scan the QR code directly from your smartphone or a printed ticket at one of the check-in stations, which will then print a wristband. The wristband grants you access to the Experience Zones.

LEGO Masters Academy

When you book your ticket online here, you receive a confirmation email/text message with a ticket that contains a QR code. Scan the QR code directly from your smartphone or a printed ticket at one of the check-in stations, which will then print a wristband. The wristband grants you access to the specific session you've booked in the LEGO Masters Academy.

Unfortunately, it is not possible to purchase gift cards for any experiences in LEGO House.

YES! In fact, please make sure you do! Tickets to LEGO House are in high demand. We recommend that you book your tickets and choose your entry time as early as possible. You can book your tickets to both the LEGO House Experience Zones and the LEGO Masters Academy here.

Experience Zones
Children aged 3 and over must have a valid children’s ticket for entry to LEGO House Experience Zones. Children aged 0-2 do not need to purchase a ticket to enter the Experience Zones.

LEGO Masters Academy
Only children above 5 years are allowed in the LEGO Masters Academy. 

See the current opening hours here.

Please note that the Experience Zones do not have the same opening hours as the rest of LEGO House.

Your annual pass is for personal use only and will be revoked if misused (for example, if lent to another person). You must bring your annual pass and be ready to present it when random checks are made.

You can upgrade your day ticket to an annual pass on the day at the Information desk.

The annual pass is valid for one year from the date of purchase and can be used any day LEGO House is open. Please check the opening calendar here for specific dates. Please note, that the annual pass only covers access to the Experience Zones and does not include the LEGO Masters Academy, which requires a separate ticket.

Annual pass holders must always book online at www.LEGOHouse.com to be sure of getting access.

If you are prevented from coming, it is important that you cancel your visit using the link in the confirmation email.

Read more about annual passes to LEGO House here.

You don’t need a ticket to visit the LEGO Store. The store is publicly available from LEGO Square.

Experience Zones
If you are running late for your arrival time please contact our staff at +4582820400 and they will reschedule your tickets if availability allows.

LEGO Masters Academy
Once a session in the LEGO Masters Academy, begins the doors will be closed, and it will not be possible to enter the room. If you are not present at the LEGO Masters Academy once your session begins, you will not be granted entry to the session.

To the extent that there are available sessions, LEGO House staff can help to rebook your tickets.

Yes, the LEGO Masters Academy requires a separate ticket and is not included in the Experience Zones. 

Currently, we have no plans to have sessions in other languages than English.

All sessions are facilitated by our staff in English. It is important for participants to be proficient in English to follow instructions and get the most out of the experience.

You can buy your LEGO House annual pass online right here or when you’re at LEGO House. We recommend purchasing your annual pass before your visit so you can use it to book your tickets in advance. Alternatively, you can buy day tickets here and upgrade them to annual passes when you arrive or before you leave on the day. Please note that access to the Experience Zones is only guaranteed with pre-booked tickets.

You can check the current annual pass price right here.

Annual pass holders must always book their tickets online at http://www.LEGOHouse.com to ensure access. Only one active booking is allowed at a time. You can book your tickets here. If you’re unable to attend, please cancel your visit by calling us at +45 82 82 04 00 or emailing us at info@legohouse.com.

Your annual pass is valid for 12 months from the date of activation. You can choose to activate it immediately after purchase or at a later time. Once activated, you’re ready to book your tickets to LEGO House.

Your annual pass is for personal use only and will be revoked if misused (e.g., if lent to someone else). You must bring your pass and be ready to present it during random checks. The pass is valid every day LEGO House is open, for one year from the activation date – see our opening calendar. See more rules right here.

Yes! You can upgrade your day ticket to an annual pass on the day of your visit at the Information Desk. The value of your day ticket will be deducted from the annual pass price.

Awesome! Please reach out to us at info@legohouse.com, and we’ll help you reserve the tickets.

Public parking spaces in Billund are available for everyone to use. Most have a 2-hour limit. We therefore recommend that visitors to LEGO House use the LEGO House carpark building where possible, or the parking area on Granvej.

The carpark building is located 100 metres from LEGO House at Hovedgaden 24, and is a paid carpark. Parking is free of charge the first hour, after which the price is DKK 20 per commenced hour.

During busy periods, you can park in our parking area at Granvej 9, which is free.

Read more about parking here.

Read more about disabled parking here.

You can charge your electric car while enjoying your visit to LEGO House. You will find three charging stations from Clever with six outlets at the LEGO House Parking Building.

Tourist buses can drop visitors off at Byens Plads, outside LEGO House. Buses can park at our parking area at Granvej 9.

You can park your bicycle in the bicycle parking areas around LEGO House.

There are various options for paying for parking.

You can check in using a payment card at the machine at the entrance barrier, and will not receive a ticket if so. When you leave, check out using the same payment card at the machine at the exit barrier. If you have been parked for more than 1 hour, the fee will automatically be deducted from the payment card.

Alternatively, you can press the button on the machine at the entrance barrier and receive a ticket. When you leave, you can pay for parking using a payment card – either at the payment machine inside the building or at the machine at the exit barrier. You can also pay for parking at the Information desk in LEGO House. After payment, you must drive out of the carpark building within 30 minutes.

If your vehicle is more than two metres in height, you can park at our parking area at Granvej 9. Parking here is free.

LEGO House is located at Ole Kirks Plads 1, 7190 Billund.
The carpark building is at Hovedgaden 24, 7190 Billund, approx. 100 metres’ walk from LEGO House.

LEGO House has three entrances, which all lead into LEGO Square. From here you can access the Experience Zones, Information desk, LEGO Store, eateries, picnic area, locker room etc.

More information is available here.

The average time spent visiting the Experience Zones in LEGO House is 3-4 hours. If you have booked tickets for the LEGO Masters Academy the duration of the session is written on the ticket.

Also allow time for a visit to the LEGO Store, the rooftop terraces and perhaps to one of our eateries.

Experience Zones
LEGO House is for LEGO fans of all ages. There are LEGO activities to inspire and spark creativity in young and old alike. All four Experience Zones have a LEGO DUPLO area for the youngest. We work hard to ensure your visit is a wonderful experience for the whole family.

Children under 13 must be accompanied by an adult in the Experience Zones. Children aged 13 and over may enter on their own, but are not permitted to have responsibility for other children. Only an adult over 18 years of age may accompany children under 13.

LEGO Masters Academy
The LEGO Masters Academy has a minimum age requirement of 5 years for participation. Children below the age of 5 will not be granted access.

Children under the age of 13 must be accompanied by a paying adult. 

Groups of more than 20 people are welcome in LEGO House.

We offer group discounts for groups of more than 20 people. If you want to know more about your options, send us an email to groups@LEGOHouse.com.

If you want to know more about meeting facilities, group opportunities and guided tours, you can also read more here.

Roller skates, wheeled heel shoes, scooters and skateboards are not permitted in LEGO House

Strollers and prams are generally permitted in LEGO House. However, prams may only be taken into the Experience Zones for the very youngest, due to space limitations. You are welcome to park your stroller near the locker room and collect it as needed. If little legs get tired, you can bring an umbrella stroller or borrow one from the Information desk (if available).

No strollers or prams are allowed at the LEGO Masters Academy.

We offer small and large lockers for free use.

The small lockers can hold a cabin bag and measure 26 x 58 x 43 cm. They can be locked and opened using the wristband.

If you have large luggage with you, you can get a key card for the large lockers from the Information desk. These are 56 x 58 x 89 cm in size and can hold two large suitcases.

Dogs and other pets – with the exception of guide dogs – are not allowed in LEGO House.

LEGO House is a smoke-free building. This includes e-cigarettes. Outside LEGO House by the blue stairs, there is a smoking area where smoking is allowed. Ask for directions at the Information desk.

You can see on your ticket when you can enter the Experience Zones or when your session at the LEGO Masters Academy begins. Note that before this time, you need to park your car, pick up your wristband at one of the check-in stations, and put your jackets and bags in a locker. We therefore recommend that you arrive 15 minutes in advance.

Experience Zones
Please check in your tickets at our check-in stations by scanning the QR code on your ticket. The check-in stations are located in the entrance area called LEGO Square. Upon check-in you'll receive wristbands that'll grant you entry to the Experience Zones.

LEGO Masters Academy
Please check in your tickets for the LEGO Masters Academy by scanning the QR code on your ticket. The check-in stations are located in the entrance area called LEGO Square. Upon checking in your LEGO Masters Academy ticket you'll receive wristbands that'll will grant you access to the specific session you've booked.

We recommend that you use our lockers to store bags and jackets. The wristband for the Experience Zones or the LEGO Masters Academy serves as a key to the lockers. The locker room is in the LEGO® Square area.

If you need to collect something from the lockers, you can freely go in and out of the Experience Zones.

You are free to go in and out of the Experience Zones during your visit. Simply scan your wristband at the exit, and again at the entrance.

LEGO House has two eateries. Café BRICKACCINO, which offers eat-in or take-away, and the MINI CHEF restaurant, which offers an alternative dining experience for playful visitors. We recommend that you book a table before you visit LEGO House, to be sure to get seats.

See an overview of dining options here.

Book your table at MINI CHEF here.

All of the restaurants and the MINI CHEF menu card have a detailed list of allergens. We also recommend that you speak with staff for additional information before ordering.

If you speak to the staff at MINI CHEF, the menus can be adjusted to accommodate allergy sufferers.

See the MINI CHEF menu here.

LEGO Square has a lovely picnic area where you can eat your own food. You may not enjoy your own food and drinks in other areas of LEGO House. Also note the many rooftop terraces and outdoor areas, where you can picnic with a view.

You don’t need a ticket to visit MINI CHEF. The restaurant is publicly available from LEGO Square. Please remember to book your table in advance here. 

Individuals with disabilities who require a personal assistant can receive a free admission ticket for the assistant upon arrival in LEGO House – evidence of the need for a personal assistant may be required.

LEGO House is designed for full wheelchair access throughout the building, including three elevators – one of which runs to the highest terraces. Use the outdoor elevator to access the top of LEGO House. Please contact a member of staff if you need any help.

Experience Zones

The assistant will have full access to the Experience Zones.

LEGO Masters Academy

The assistant will be granted entry to the academy but will not receive the full experience. They can be present in the room, but they will not participate directly in the session. All our seating is accessible, but we recommend choosing a seat on either side of the central aisle for extra space. Please check the seating overview when booking your tickets.

Read more under the special needs section.

If you have an invisible disability or if you accompany someone with an invisible disability, you can be given a lanyard when you visit LEGO House. The sunflower lanyard is handed out at the Information in LEGO Square. The sunflower lanyard is a discreet signal to employees that extra time, understanding, patience or help may be needed during the visit.

Lost items are handled by the Information desk in LEGO House and handed in there.

If you have left something behind during your visit, you can contact the Information desk or write to info@LEGOHouse.com.

We block and shred credit cards the same day we find them. We hand in valuables to the Southeast Jutland Police in Billund at the first opportunity.

We store other lost items for 30 days and then donate them to Blue Cross Denmark.

You can sign up for our newsletter here. If you no longer want to receive our newsletter, you can unsubscribe at any time by clicking on the link at the bottom of the most recent newsletter.

In LEGO House, we only accept cash payments in Danish kroner.

We accept the following payment cards: VISA, MAESTRO, Mastercard, Dankort and JCB.

Across the street from LEGO House, you will find several banks, where you can withdraw cash from an ATM.

Your images from your visit can be downloaded here

You can download the memories for each wristband easily. You just need to scan the QR code on each wristband and enter the Memory PIN from the booking confirmation.

Your photo memories will be available for 29 days, including the day of visit, so it is important to download your photo memories in time.