Frequently asked questions

We recommend that you buy tickets for LEGO House Experience Zones online before you visit. You can buy tickets here.

Online ticket purchases guarantee access to the Experience Zones during the selected arrival time. Once you're in, you can stay as long as you like and you can enter and leave the Experience Zones as many times as you want during your visit. When you arrive at LEGO House, your tickets are exchanged for wristbands at the check-in stations.

LEGO House reserves the right to refuse entry to visitors whose tickets have expired.

LEGO Masters Academy

Tickets for the LEGO Masters Academy are available exclusively online.

When you buy tickets for the LEGO Masters Academy, you select a session that takes place at a specific time. Please arrive at LEGO House 15 minutes before your session starts. LEGO House reserves the right to refuse entry to visitors whose tickets have expired.

Ticket prices for the Experience Zones and LEGO Masters Academy vary. Please check the booking calendar for current prices.

For group tickets see more here.

For special tours and events see more here.

Experience Zones

To be guaranteed entry to the Experience Zones, you need to book your tickets in advance. Ticket availability is not guaranteed at the information desk.

You are always welcome to visit the dining areas, LEGO Square, LEGO Store and the rooftop terraces without a ticket.

LEGO Masters Academy

We recommend booking tickets for LEGO Masters Academy in advance. Tickets can also be purchased at the Information Desk if there are still available spots, but due to limited capacity we cannot guarantee same-day ticket availability. By booking in advance, you are guaranteed a place in LEGO Masters Academy.

Experience Zones

When you book your ticket online here, you receive a confirmation email/text message with a ticket that contains a QR code. Scan the QR code directly from your smartphone or a printed ticket at one of the check-in stations, which will then print a wristband. The wristband grants you access to the Experience Zones.

LEGO Masters Academy

When you book your ticket online here, you receive a confirmation email/text message with a ticket that contains a QR code. Scan the QR code directly from your smartphone or a printed ticket at one of the check-in stations, which will then print a wristband. The wristband grants you access to the specific session you've booked in the LEGO Masters Academy.

Unfortunately, it is not possible to purchase gift cards for any experiences in LEGO House.

YES! In fact, please make sure you do! Tickets to LEGO House are in high demand. We recommend that you book your tickets and choose your entry time as early as possible. You can book your tickets to both the LEGO House Experience Zones and the LEGO Masters Academy here.

Experience Zones
Children aged 3 and over must have a valid children’s ticket for entry to LEGO House Experience Zones. Children aged 0-2 do not need to purchase a ticket to enter the Experience Zones.

LEGO Masters Academy
Only children above 5 years are allowed in the LEGO Masters Academy. 

See the current opening hours here.

Please note that the Experience Zones do not have the same opening hours as the rest of LEGO House.

Your annual pass is for personal use only and will be revoked if misused (for example, if lent to another person). You must bring your annual pass and be ready to present it when random checks are made.

You can upgrade your day ticket to an annual pass on the day at the Information desk.

The annual pass is valid for one year from the date of purchase and can be used any day LEGO House is open. Please check the opening calendar here for specific dates. Please note, that the annual pass only covers access to the Experience Zones and does not include the LEGO Masters Academy, which requires a separate ticket.

Annual pass holders must always book online at www.LEGOHouse.com to be sure of getting access.

If you are prevented from coming, it is important that you cancel your visit using the link in the confirmation email.

Read more about annual passes to LEGO House here.

You don’t need a ticket to visit the LEGO Store. The store is publicly available from LEGO Square.

Experience Zones
If you are running late for your arrival time please contact our staff at +4582820400 and they will reschedule your tickets if availability allows.

LEGO Masters Academy
Once a session in the LEGO Masters Academy, begins the doors will be closed, and it will not be possible to enter the room. If you are not present at the LEGO Masters Academy once your session begins, you will not be granted entry to the session.

To the extent that there are available sessions, LEGO House staff can help to rebook your tickets.

Yes, the LEGO Masters Academy requires a separate ticket and is not included in the Experience Zones. 

All sessions are facilitated by our staff in English. It is important for participants to be proficient in English to follow instructions and get the most out of the experience.

LEGO House season passes are sold at LEGOHouse.com. Alternatively, you can buy your season pass at the information desk in LEGO House - here, you will also be able to upgrade your day ticket to the season pass of your choosing! 

Even though you have a season pass, you still need to book a ticket in advance.

You can book your tickets here. Make sure to follow these steps: 

• Select date of visit and ensure it's within the validity period of your season pass. 
• Select number of guests with a season pass.
• Select number of guests without a season pass, if you're bringing anyone along.
• Proceed to check-out where you will be prompted to enter your season pass ID along with other key information.
• Start looking forward to your visit to LEGO House! 

All three season passes are active one year from the activation day. However, the validity of your season pass depends on the type of season pass you have: 

• Fun Pass: Gives you access to LEGO House from November – March.  

• Creativity Pass: Gives you access to LEGO House from activation date, excluding July and August. 

• Imagination Pass: Gives you access to LEGO House 365 days from your activation date. 

With your season pass, you still need to book a ticket to LEGO House. We can't guarantee entry unless you've booked your ticket in prior to your visit. We recommend booking well in advance, especially if you're planning to visit in the weekends or during holidays. 

Yes, but you are not guaranteed entry. Regardless of which season pass you hold, to secure your spot, we recommend that you book your ticket to LEGO House online well in advance. 

Your season pass is personal and may only be used by you. Your season pass cannot be transferred to or used by another person. Misuse may result in the pass being revoked.  

You must always be able to show your season pass during your visit.  

Children under 13 years of age must always be accompanied by an adult of at least 18 of aged. This applies to all season pass types. 

Currently, all season pass holders get -25% discount on LEGO Masters Academy sessions. We are rolling out benefits specific to each season pass on an ongoing basis. Make sure to sign up for our LEGO House newsletter to stay updated. 

Public parking spaces in Billund are available for everyone to use. Most have a 2-hour limit. We therefore recommend that visitors to LEGO House use the LEGO House carpark building where possible, or the parking area on Granvej.

The carpark building is located 100 metres from LEGO House at Hovedgaden 24, and is a paid carpark. The price is DKK 20 per commenced hour.

During busy periods, you can park in our parking area at Granvej 9, which is free.

Read more about parking here.

Read more about disabled parking here.

You can charge your electric car while enjoying your visit to LEGO House. You will find three charging stations from Clever with six outlets at the LEGO House Parking Building.

Tourist buses can drop visitors off at Byens Plads, outside LEGO House. Buses can park at our parking area at Granvej 9.

You can park your bicycle in the bicycle parking areas around LEGO House.

There are various options for paying for parking.

You can check in using a payment card at the machine at the entrance barrier, and will not receive a ticket if so. When you leave, check out using the same payment card at the machine at the exit barrier. 

Alternatively, you can press the button on the machine at the entrance barrier and receive a ticket. When you leave, you can pay for parking using a payment card – either at the payment machine inside the building or at the machine at the exit barrier. You can also pay for parking at the Information desk in LEGO House. After payment, you must drive out of the carpark building within 30 minutes.

If your vehicle is more than two metres in height, you can park at our parking area at Granvej 9. Parking here is free.

LEGO House is located at Ole Kirks Plads 1, 7190 Billund.
The carpark building is at Hovedgaden 24, 7190 Billund, approx. 100 metres’ walk from LEGO House.

LEGO House has three entrances, which all lead into LEGO Square. From here you can access the Experience Zones, Information desk, LEGO Store, eateries, picnic area, locker room etc.

More information is available here.

The average time spent visiting the Experience Zones in LEGO House is 3-4 hours. If you have booked tickets for the LEGO Masters Academy the duration of the session is written on the ticket.

Also allow time for a visit to the LEGO Store, the rooftop terraces and perhaps to one of our eateries.

Experience Zones
LEGO House is for LEGO fans of all ages. There are LEGO activities to inspire and spark creativity in young and old alike. All four Experience Zones have a LEGO DUPLO area for the youngest. We work hard to ensure your visit is a wonderful experience for the whole family.

Children under 13 must be accompanied by an adult in the Experience Zones. Children aged 13 and over may enter on their own, but are not permitted to have responsibility for other children. Only an adult over 18 years of age may accompany children under 13.

LEGO Masters Academy
The LEGO Masters Academy has a minimum age requirement of 5 years for participation. Children below the age of 5 will not be granted access.

Children under the age of 13 must be accompanied by a paying adult. 

Groups of more than 20 people are welcome in LEGO House.

We offer group discounts for groups of more than 20 people. If you want to know more about your options, send us an email to info@LEGOHouse.com.

If you want to know more about meeting facilities, group opportunities and guided tours, you can also read more here.

Roller skates, wheeled heel shoes, scooters and skateboards are not permitted in LEGO House

Strollers and prams are generally permitted in LEGO House. However, prams may only be taken into the Experience Zones for the very youngest, due to space limitations. You are welcome to park your stroller near the locker room and collect it as needed. If little legs get tired, you can bring an umbrella stroller or borrow one from the Information desk (if available).

No strollers or prams are allowed at the LEGO Masters Academy.

We provide a dedicated nursing room in LEGO House, where you can easily step away to enjoy a calm and private environment. You’ll find the nursing room just before the wardrobe, on the left-hand side of LEGO Square. The room is equipped with seating, changing facilities, and access to hot water, ensuring comfort and peace for you and your child during your visit.

In addition, there are changing facilities in both the men’s and women’s restrooms located in LEGO Square.

We offer small and large lockers for free use.

The small lockers can hold a cabin bag and measure 26 x 58 x 43 cm. They can be locked and opened using the wristband.

If you have large luggage with you, you can get a key card for the large lockers from the Information desk. These are 56 x 58 x 89 cm in size and can hold two large suitcases.

Dogs and other pets – with the exception of guide dogs – are not allowed in LEGO House.

LEGO House is a smoke-free building. This includes e-cigarettes. Outside LEGO House by the blue stairs, there is a smoking area where smoking is allowed. Ask for directions at the Information desk.

You can see on your ticket when you can enter the Experience Zones or when your session at the LEGO Masters Academy begins. Note that before this time, you need to park your car, pick up your wristband at one of the check-in stations, and put your jackets and bags in a locker. We therefore recommend that you arrive 15 minutes in advance.

Experience Zones
Please check in your tickets at our check-in stations by scanning the QR code on your ticket. The check-in stations are located in the entrance area called LEGO Square. Upon check-in you'll receive wristbands that'll grant you entry to the Experience Zones.

LEGO Masters Academy
Please check in your tickets for the LEGO Masters Academy by scanning the QR code on your ticket. The check-in stations are located in the entrance area called LEGO Square. Upon checking in your LEGO Masters Academy ticket you'll receive wristbands that'll will grant you access to the specific session you've booked.

We recommend that you use our lockers to store bags and jackets. The wristband for the Experience Zones or the LEGO Masters Academy serves as a key to the lockers. The locker room is in the LEGO® Square area.

If you need to collect something from the lockers, you can freely go in and out of the Experience Zones.

You are free to go in and out of the Experience Zones during your visit. Simply scan your wristband at the exit, and again at the entrance.

LEGO House has two dining options. At café BRICKACCINO, you can take a break and enjoy cake, coffee, and freshly made sandwiches – or take them with you on the go.

At the MINI CHEF restaurant, a unique dining experience filled with play and surprises awaits. Remember to book a table at the MINI CHEF restaurant.

A detailed allergen overview is available at all dining locations. It is recommended to consult the staff for additional information prior to ordering and to include any relevant allergies in the comment field when making an online table reservation at MINI CHEF.

In LEGO Square and on the outdoor terraces, there are areas where you are welcome to enjoy your own food. In the rest of LEGO House, bringing your own food and drinks is not allowed.

You do not need a ticket to LEGO House to visit MINI CHEF. However, we recommend booking a table at the MINI CHEF restaurant. You can book your table here.

Individuals with disabilities who require a personal assistant can receive a free admission ticket for the assistant upon arrival in LEGO House – evidence of the need for a personal assistant may be required.

LEGO House is designed for full wheelchair access throughout the building, including three elevators – one of which runs to the highest terraces. Use the outdoor elevator to access the top of LEGO House. Please contact a member of staff if you need any help.

Experience Zones

The assistant will have full access to the Experience Zones.

LEGO Masters Academy

The assistant will be granted entry to the academy but will not receive the full experience. They can be present in the room, but they will not participate directly in the session. All our seating is accessible, but we recommend choosing a seat on either side of the central aisle for extra space. Please check the seating overview when booking your tickets.

Read more under the special needs section.

If you have an invisible disability or if you accompany someone with an invisible disability, you can be given a lanyard when you visit LEGO House. The sunflower lanyard is handed out at the Information in LEGO Square. The sunflower lanyard is a discreet signal to employees that extra time, understanding, patience or help may be needed during the visit.

Lost items are handled by the Information desk in LEGO House and handed in there.

If you have left something behind during your visit, you can contact the Information desk or write to info@LEGOHouse.com.

We block and shred credit cards the same day we find them. We hand in valuables to the Southeast Jutland Police in Billund at the first opportunity.

We store other lost items for 30 days and then donate them to Blue Cross Denmark.

You can sign up for our newsletter here. If you no longer want to receive our newsletter, you can unsubscribe at any time by clicking on the link at the bottom of the most recent newsletter.

In LEGO House, we only accept cash payments in Danish kroner.

We accept the following payment cards: VISA, MAESTRO, Mastercard, Dankort and JCB.

Across the street from LEGO House, you will find several banks, where you can withdraw cash from an ATM.

Your images from your visit can be downloaded here

You can download the memories for each wristband easily. You just need to scan the QR code on each wristband and enter the Memory PIN from the booking confirmation.

Your photo memories will be available for 29 days, including the day of visit, so it is important to download your photo memories in time.