Frequently asked questions

Make sure to book your tickets to LEGO House Experience Zones here before your visit. When you buy tickets, you can choose an entry time (a 30-minute time slot), which means you’re guaranteed entry to LEGO House within that time frame. Make sure you arrive early so you don’t miss your slot! You can still stay as long as you like (or until we close – whichever comes first!) Make sure you arrive early so you can have your ticket (and your family) ready at the entrance at your chosen time. You change your ticket to a wristband in the ticketing stations prior to your entrance.

LEGO House reserves the right to deny entry to guests who present tickets after the entry period has passed.

Children from 0-2, accompanied by an adult, can play for free anywhere in LEGO House.

See types of tickets for more information on individual tickets for children and adults, group tickets, tours and events.

To make sure there is always enough room for everyone to enjoy the Experience Zones. If you plan to visit the Experience Zones, you have to pre-book. Ticket availability is not guaranteed at the Information desk, so your advance booking guarantees you a great start to your LEGO House Experience. You are always welcome to visit the dining areas, LEGO Square, LEGO Store and the rooftop terraces without a ticket.

You can buy tickets to the Experience Zones from your mobile phone here. Once your order is registered, you will receive a ticket barcode (QR code) on your email that can be scanned directly from your mobile phone or from a printed paper ticket. Tickets purchased for tours and other events will be delivered separately.

Unfortunately, it is not possible to buy gift cards for day tickets to LEGO House.

You can buy gift cards for LEGO House annual passes at GoGift, which can be delivered by mail or email.

Gift cards for annual passes are valid for 3 years. The gift card cannot be refunded or exchanged for cash.

YES! In fact, please make sure you do! Tickets to LEGO House are in high demand. We recommend that you book your tickets and choose your entry time as early as possible. You can book your tickets to LEGO House Experience Zones here.

Children aged 3 and over must have a valid children’s ticket for entry to LEGO House Experience Zones. Children aged 0-2 do not need to purchase a ticket.

Please note that Experience Zones have different opening hours than the rest of LEGO House.

See opening hours

An Annual Pass allows you to visit as often as you like.

Your Annual Pass is personal and can only be used by you. The Annual Pass will be revoked if misused (for instance by lending it to someone else). It is important that you bring your Annual Pass and have it ready for sample controls.

The standard price is DKK 599. When you purchase an Annual Pass, the cost of your one-day ticket is deducted.

The Annual Pass is valid every day LEGO House is open for one year from the date of purchase – see the opening hours calendar. 

Annual Pass holders must always book online at www.LEGOHouse.com to ensure a slot.

Annual Pass holders can only have one booking in the system at any one time.

If you are prevented from coming, it is important that you cancel your visit via the link which you will receive.

Family members who would like an Annual Pass must show up in person at the Information desk to have a photograph taken.

Children under 13 years must be accompanied by an adult.

Children 13+ are allowed to enter on their own but are not allowed to be responsible for other children.

Must be 18 years to be responsible for other children.

Read more

We recommend you park in the LEGO House Parking Building (Hovedgaden 24). A parking ticket is issued when you enter the facility, which you then present when exiting the facility - payment by credit card is also possible. Parking tickets issued when entering the facility can be paid at the exit, or at the reception in LEGO House (you must exit the parking building within 30 minutes when paying at the reception).

The price for parking in the parking building is 15 DKK per commenced hour. The first 2 hours are free of charge.

During busy periods, we refer to the LEGO House Remote parking located further away on Granvej 9.

Notice the parking rules for Billund down town – they are often only up to two hours of free parking.

Read more about parking here.

The parking spaces in front of Hotel LEGOLAND are reserved for hotel guests and require a valid parking permit.

The public parking facilities around Billund are for everyone – please note that most of these parking spaces have a two-hour limit. However, we request that LEGO House visitors use the LEGO House Parking Building and Remote Parking.

You can charge your electric car while enjoying your visit to LEGO House. You will find three charging stations from Clever with six outlets at the LEGO House Parking Building.

Tourist buses can unload visitors at the town square, Byens Plads, right outside LEGO House. For actual parking we refer tourist buses to the LEGO House Remote Parking on Granvej 9.

You can park your bicycle in the bicycle parking areas around LEGO House.

LEGO House is located at Ole Kirks Plads 1, 7190 Billund, Denmark. The parking building is located at Hovedgaden 24, 7190 Billund, just a five-minute walk from LEGO House.
For more information, see directions & parking.

A visit to the Experience Zones of LEGO House lasts an average of 3-4 hours. Allot additional time for visiting the LEGO Store, the terraces and the restaurants.

LEGO House is for LEGO fans of all ages. However, our experience says that especially children between 4 and 12 years get the most out of the visit. Of course, we also have great and inspiring DUPLO areas for the smaller children. We make a great deal of the visit to be a nice experience for all members of the family.

Groups of more than 20 people are welcome in LEGO House.

We offer group discounts for groups of more than 20 people. If you want to know more about your options, send us an email to groups@LEGOHouse.com.

If you want to know more about meeting facilities, group opportunities and guided tours, you can also read more here.

Roller skates, wheeled heel shoes, scooters and skateboards are not permitted in LEGO House

Pushchairs and prams are permitted in LEGO House. However, prams are only allowed into the Experience Zones for the very young guests due to limited space. You are, however, welcome to bring your own folding pushchairs - and also LEGO House has a number of them that can be borrowed from the Information when available.

Bags and coats are not permitted in the Experience Zones. LEGO House is designed to be an experience full of play for children and adults alike. We ask that you store your belongings in one of the lockers before getting started at the Experience Zones.

The cloakroom is equipped with lockers for storing personal items.

Dogs and other pets – with the exception of guide dogs – are not allowed in LEGO House.

LEGO House is a smoke-free building. This includes e-cigarettes. Outside LEGO House by the blue stairs, there is a smoking area where smoking is allowed. Ask for directions at the Information desk.

Your ticket shows the time at which you can start your visit to the Experience Zones. Please note that before entering the Experience Zones you need to park your car, store your belongings in a locker and pick up your wristbands at a ticket machine. Therefore, we recommend that you plan on arriving 30-60 minutes ahead of your entry time.

When you arrive at LEGO House, scan your tickets at a ticket machine to obtain your admission wristband. Then you’re ready to embark on your journey into LEGO House.

Bags and coats must be stored in the cloakroom lockers before entering the Experience Zones. The wristband acts as a key to the locker.

At LEGO House there are three different options for eating. You can choose from the café/take-away place, the family restaurant or the share food restaurant.

Get the dining overview here.

All of the restaurants and the MINI CHEF menu card have a detailed list of allergens. We also recommend that you speak with staff for additional information before ordering.

If you are allergic and want a meal that is adapted to your allergens, please contact the staff at MINI CHEF.

LEGO House has a lovely indoor picnic area, where you are welcome to eat your packed lunch. In the rest of LEGO House it is not possible to enjoy own food and drinks. Also, remember there is plenty of room to eat your picnic at one of our many outdoor terraces and squares. Picnic with a view.  

Disabled persons who depend on the aid of a personal assistant need only purchase a single ticket for admission to LEGO House. Please go to the reception desk to obtain a free ticket and bracelet for the personal assistant – evidence of the need for a personal assistant may be required. LEGO House is designed for full wheelchair access throughout the building, including three elevators – one of which runs to the highest terraces. Use the outdoor elevator to access the top of Keystone. Please contact one of our guides if you need any help.

Read more under the special needs section.

If you have an invisible disability or if you accompany someone with an invisible disability, you can be given a lanyard when you visit LEGO House. The sunflower lanyard is handed out at the Information in LEGO Square. The sunflower lanyard is a discreet signal to employees that extra time, understanding, patience or help may be needed during the visit.

Lost and found items can be handed in at the LEGO House Information. If you have lost something at LEGO House, you can contact the Information, located in the middle of LEGO Square. You can also contact the LEGO House Service Centre after your visit to enquire about lost items by writing to info@LEGOHouse.com.

Credit cards are canceled and destroyed same day as found on the premises. Money and jewelry will be handed over to the local police. Other missing items will be kept in LEGO house for one months and are hereafter donated to charity.

You can sign up for our newsletter here. If you no longer want to receive our newsletter, you can unsubscribe at any time by clicking on the link at the bottom of the most recent newsletter.

You can pay in the following currencies at LEGO House: DKK and EURO. All change for payment in euros is provided in Danish kroner. We do not accept euros in coins. We accept the following credit cards: VISA (including MAESTRO and ELECTRON) Dankort and MasterCard.

In the LEGO Store all payments must be DKK. Furthermore international credit and debit cards are accepted.

Across the street from LEGO House, you will find several banks, where you can withdraw cash from an ATM.

Your images and videos from your visit can be downloaded here: www.LEGOHouse-memories.com

You need two out of three codes to download your content. The codes can be found on either your ticket, your wristband or your Six Bricks Factory plastic card. The codes are starting with either C, W or T. For security reasons, you need to combine two of the codes. 

Yes, you can easily download all pictures bought on the same ticket. You need two out of the three codes provided. These can be found on either your ticket, your wristband or your Six Brick card. You need to enter the individual code from each guest.

It is unfortunately not possible to reuse the codes from previous visits. Every visit is unique and you will get unique content each time. So, you can't build on a previous visit.

The memories will be available for download in 29 days, so please remember to download your images as soon as possible.